HELP CENTER
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Frequently asked questions
Shipping & Delivery
No. Unfortunately we do not offer shipping option to these areas at this time.
It depends on where you are. It takes 1-2 business days for us to process your orders. Once processed(picked up by carriers), it will take 5-7 business days to arrive.
Delivery details will be provided once the shipments are picked up by carriers.
- For complete bikes, we charge $178 per order flat rate for a domestic LTL shipping to the Lower 48 States.
- For parts & accessories, we offer FREE shipping for orders over $50, or $10 flat per order for orders below $50, shipped via Fedex/UPS ground shipping or similar.
Return, cancellation, refund
Orders may only be cancelled before they are marked as shipped. Once a tracking number has been issued, cancellation is no longer possible. No cancellation fee applies before shipment, you get FULL REFUND.
If a delivery is refused and the item is returned to us by the carrier, applicable shipping costs and a restocking fee will be deducted, based on the specifics of each order.
Returns can only be made within 30 day of delivery date, in unused condition, no damage, in original packaging, and all original components included.*
Return shipping and handling fee will be applied.*
- For cancellations, refunds are issued upon approval and returned to the original payment method within 7 business days.
- For returns, refunds are processed after the item is received and inspected, and will be returned within 7 business days.
Warranty Related
In general we offer:
- 3-Year Warranty on chassis(Main frame & swing arm).*
- 1-Year Warranty on battery, motor, controller.*
- 1-Year Warranty on electronics and charger.*
- No warranty covered on mechanical parts and wearables except DOA(Defective on Arrival).
*Exclusions apply
See our detailed manufacturer warranty terms.
- Gather information first: order number, frame number, proof of defects(images & videos), etc. This will help us solve the issue more accurately and speed up the process.
- You can send us an email to help@78forged.com, or
- Click on the tab "Submit a ticket" on the right edge of this page.
- Send us a message via the form below.
Need more help?
Interested in becoming part of our dealer network? Submit a dealer request.
If you have any questions, please fill in this contact form, and our team will reach you back as soon as possible.
Or, just follow us on social media and hit us a DM.